Shipping & Return

Shipping Policy

Most items ship within 24 hours to 48 hours. Your item(s) are expected to be delivered within 3–5 business days after the items have been shipped and picked up by the delivery carrier. 

Standard shipping rates apply to the Greater Montreal Area only. A physical street address is required to receive items. We do not ship to P.O. boxes, freight-forwarding addresses.

Shipping charges are calculated on a "per order" basis. They are calculated based on the box dimensions and weight to your postal code. Shipping cost may fluctuate.

Missing/Defective Parts

We try our best to eliminate any defective parts that are shipped with our products. Carefully inspect all packages upon arrival and report any missing or defective items upon receipt. Any discrepancies must be reported to AbrisBec within 30 days of purchase. Please be sure to take a few minutes to match all items in the box to the items on the product manual. If there should be any missing or defective items, we will ship them free of charge. You will need to fill out a warranty claim form and e-mail, fax, or mail it in along with a proof of purchase showing the date of purchase. Your replacement will be shipped free of charge by ground shipping. Next day or express shipping will require freight collect and paid for by you. Damages from improper anchoring, strong winds, snow, ice, or rain are not considered defects.

Defective Returns

If you receive a product that is defective and you wish to return it, please contact our customer service department to receive a return authorization number. All items will be passed through quality control before issuing a credit. You will be contacted upon receipt of your returned merchandise and notified whether your return is accepted or not. If not, you will have the option to receive the product back at your expense.

Improper Anchoring, Strong Winds, Rain, Snow, Ice

AbrisBec does not guarantee these shelters and canopies under strong weather conditions (including snow & ice) under any circumstances. These shelters and canopies are designed to protect against damages caused by sun, light rain, tree sap, birds, etc. they are not designed to hold roof loads that accompany heavy snow, ice, or rains. If your shelter or canopy is anchored incorrectly and is blown away, we will not send any free replacement parts for damages. If you know strong weather is predicted- remove the cover or take down the unit completely in case of temporary canopies. The cover is designed to be quickly and easily removed.

Return Policy

All returns will require a return authorization number (RA). To obtain an RA, please contact our customer service department at 1.800.252.5208. All returns must be submitted within 30 days of purchase date, located on receipt. Any returns submitted after 30 days without an RA number will not be accepted. Credit will be issued upon receipt of product and inspected for damages or excessive wear and tear. The full amount of the product will be credited in the form of original payment.